Privacy Policy

Rudood is an AI messaging assistant by Calycks Websites Ltd for business inboxes connected to WhatsApp, Facebook Messenger, and Instagram where available.

Address: 128, City Road, London, EC1V 2NX, United Kingdom. Email: info@calycks.co.uk. Phone: +447348954869.

We process account details, business profile data, bot settings, connected channel identifiers, Meta Page IDs, Instagram business account IDs, scoped user IDs, access tokens, webhook subscription status, conversations, messages, attachments, media metadata, orders, bookings, payments, notes, operational logs, and usage data needed to provide the service.

Rudood acts as a technology provider for business-owned Meta assets that the account owner chooses to connect. We do not request access to personal inboxes, and we only use connected business data to provide the inbox, AI reply, human handoff, order, booking, and CRM service for that business.

We use data to operate Rudood, receive and display messages, send replies requested by the account owner, manage orders and bookings, provide support, prevent abuse, improve configuration, and comply with platform or legal requests.

We do not sell user data and we do not use Meta message data for advertising outside the service.

When the bot is enabled, relevant conversation snippets, business settings, knowledge content, and CRM context may be sent to AI subprocessors such as OpenRouter and model providers available through it, including Google/Vertex AI, only to generate replies, summaries, classifications, or next-step suggestions. The data is processed to provide the service; it is not accurate to say no data is processed.

For Messenger and Instagram, Rudood is designed to send customer replies only inside the permitted response window. Rudood does not provide bulk or broadcast messaging for Meta channels and does not send marketing messages outside Meta rules. Connected channels can be disconnected from Settings.

The current WhatsApp connection is a linked-device preview for the account owner. It is not WhatsApp Cloud API, does not use Cloud API templates, and should not be treated as official WhatsApp Business Platform sending until a separate migration is built.

We retain data while the account is active or as needed for operation, backups, security, accounting, and compliance. Access tokens are removed when a channel is disconnected. Deletion requests are reviewed and completed within 30 days unless a longer legal, security, or accounting retention duty applies. You can request deletion on the data deletion page or by emailing info@calycks.co.uk.