User Data Deletion

Rudood is operated by Calycks Websites Ltd, company number 17192351, registered in England and Wales.

To delete your Rudood account data or data connected through WhatsApp, Facebook, Instagram, or Messenger, email:

info@calycks.co.uk

Include your Rudood account email, business name, connected channel, and phone/page/account identifier if available. We may verify that you control the account or connected business asset before acting. Never send us a password, one-time code, access token, or WhatsApp two-step PIN. We will review the request and delete or disconnect data that is not required for legal or security retention.

The Meta Data Deletion Callback receives deletion requests from Meta and returns a confirmation code plus status URL. We then review the user/channel identifier and remove the related connection and data according to this policy.

Disconnecting WhatsApp revokes Rudood's saved authorization and stops webhook processing for the matched connection. It does not delete the WABA or phone number from Meta; the business owner can manage or delete that Meta asset separately in Meta Business settings.

This may include connected channels, Page IDs, Instagram business account IDs, scoped user IDs, access tokens, webhook subscriptions, conversations stored in Rudood, bot settings, temporary media, media metadata, non-essential operational logs, and account information related to the service.

We acknowledge requests after receipt and promptly revoke or remove the relevant saved authorization and disconnect the matched channel once identity and asset scope are safely confirmed. We complete the remaining deletion without undue delay and no later than 30 days, unless a documented legal, security, fraud-prevention, or accounting hold requires limited retention. Isolated backup copies expire under the retention schedule in our Privacy Policy and are not restored to normal use.